Senior Lead - Business Operations Manager

The Role

The Senior Lead/Business Operations role is critical in helping drive process excellence in support of RoB (Rhythm of Business) functions for the Sales organization.  Reporting to the Director, Business Operations, this role will serve as the RoB heartbeat by leading full service program management for business performance tracking, reporting, and reviews and other RoB-based insights and action tracking. The incumbent will also help drive the sales goals definition and tracking process as well.  This leader will work with the Director through Vice President-level leaders and teams across Sales to ensure effective preparation and meetings that help to identify and resolve key business challenges, as well as be an integral function in improving RoB alignment with other business units across Lumen to optimize cross organization operating efficiencies.

The Main Responsibilities

• Program manage the full stack RoB process across all stakeholders, from data collection and synthesis, through reporting and tracking channels, while managing the infrastructure and comms to ensure a rigorous yet clear process.
• Serve as a liaison between all Sales functions with finance to ensure alignment across the RoB process.
• Program manage a series of executive business reviews including Monthly Business Reviews and other relevant reporting forums to facilitate the review of key data and insights and followup action items.
• Help to analyze business operations processes to identify bottlenecks and inefficiencies, then design and implement process improvements to streamline workflows and increase effectiveness.
• Interface with leadership and act as a sounding board for improvements. Demonstrate confidence in leading an executive business review program operations function across multiple teams and stakeholders.
• Facilitate operational meetings as needed with stakeholders and constituents within the process.
• Partner with teammates to help transition off key insights from reviews to follow up risk assessment/action planning efforts to ensure timeliness and thoroughness.
• Help drive the goal setting and tracking process with key partners for the sales organization.
• Additional duties as required by the business.

What We Look For in a Candidate

• Minimum: Bachelor’s Degree and 3+ years of related business operations management experience.
• Proven experience in sales, sales operations, business operations, finance, or marketing operations within a complex GTM environment.
• Possesses strong leadership skills and exhibits managerial courage.
• Excellent collaboration and effective listening skills.
• Strong attention to detail and superior organizational skills.
• Proven ability to present information to various levels in organizations.
• Understanding of project management.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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