Interviewing at Lumen

Candidates seeking employment with us may take many different paths as they head from application to offer - but no matter the path, all roads lead to Lumen. Knowing what you will do next in your career can be hard, but the application and interview process shouldn't be!


If, due to a disability, you require a reasonable accommodation to complete the online application and interview process, please complete this form.

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Step 1
Preparing for your Application

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Find the one

Start your journey by searching for open roles and finding the jobs that best match your qualifications.

You can search by location, job category, keyword, etc.

Gather the essentials

Items needed for this process:

  • Valid email address
  • Digital copy of your resume
  • Work history information

Your resume; the first impression

  • Keep it simple with basic font
  • Include recent and relevant accomplishments
  • Double check your contact information
  • Save in PDF format

Submit your application

You’ve searched, prepped, and are ready to submit your app. Once you click submit, check your email for confirmation and follow any instructions you receive for the next steps.

Step 2
Preparing for your Vervoe Skills Assessment

We want to make sure candidates have the chance to show they will be successful at Lumen, not just tell us with a resume or cover letter. If you apply to a role that requires a Vervoe assessment, you’ll have the opportunity to show us the skills that are essential for that job.

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https://www.youtube.com/watch?v=fTOl6DsBfyc&feature=youtu.be

Technology

Use a compatible device and close unnecessary browser tabs and apps.

  • 10-week summer-based program
  • Must work in the continental U.S.
  • Must attend a U.S. college or university

We recommend that you use Google Chrome to complete your assessment.

Environment

  • Networking - Peer to peer connection opportunities
  • Growth seminars
  • Personal and professional development events
  • Challenging work projects
  • Social events and more

Internet Connection

Check that your internet connection is stable and strong, and that the audio and webcam on your device are working.

Step 3
P.L.A.N

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Prepare
  • Ensure you are in a quiet room where you can focus and are not distracted
  • Prepare your own “cheat sheet”
    • Research the most commonly asked questions and develop answers that showcase strong, solid experience or results related to the topic
    • Review the job description carefully and try to craft answers to potential questions around the skills needed
  • Understand who is calling and do a quick LinkedIn search to figure out what their role is at the company
    • If your call is with a recruiter, you may receive more basic pre-screening questions
    • If your call is with the hiring manager, you may receive more focused, skill and behaviorally based questions
  • Ensure you have a basic understanding of the company
Listen
  • Listen carefully to the questions and ask the interviewer to repeat a question or clarify a question, if needed
  • Slow down and take your time to answer the question. If you need to take a moment to think through your answer, take your time
Ask Questions

This is a time for us to get to know you more, but also for you to get to know us.

  • Prepare questions to ask the interviewer(s) ahead of time
  • Jot down any others you think of as you move through the interview process
Never Fear
Interviews are exciting, but they can also cause anxiety. Give yourself time to take a few deep breaths, maybe take a quick walk or stretch and relax before your interview. You won’t have to bring anything to the interview except confidence and your authentic self.
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Connecting to the Interview

  • Video conferencing information will be provided by your recruiter prior to the interview.
  • Download any applications required and utilize the test features to ensure it is working correctly on your device.
  • Identify a well-lit and quiet environment with a professional background (think blank wall or bookshelf) that is free from distraction.

When a Plan Fails

  • Make sure you have identified a back-up plan in the event that there are internet connection issues in your current location.
  • If using a laptop, mobile phone, or tablet, ensure that the device is fully charged prior to the interview.

Stay Professional

  • Dress for a virtual interview the same way you would for an in-person one. We don’t care if you wear slippers, but please be sure to wear pants!
  • Monitor your body language throughout the interview. Maintain a professional position, smile, and keep the camera at eye level to maintain focus on the interviewer.
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FAQ

Still have questions? Visit our Frequently Asked Questions page.

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