Frequently
Asked Questions

I have applied for a position. How do I know the status of my application and what’s next?

Our hiring process can take several weeks as the hiring team carefully reviews each application and skills assessment, if applicable. You will hear from us directly if your experience and skills match the qualifications that we are looking for. If the position is cancelled or filled by another candidate, you will receive that notification via email.

You can check the status of your application at any time by clicking the Candidate Profile section in the footer of every career site page or directly here.

What is the best way to apply for a position at Lumen?

Search and apply for a job on our view all jobs page on our career site. Once you’ve created a profile, you’ll be able to quickly apply for roles best aligned to your skills and set up job alerts. To create a profile, you will need a valid email address.

Please note: you will only be considered for a position by applying online. Paper resumes and unsolicited resumes received by mail will not be considered valid methods of submission.

How do I apply if I am currently employed with Lumen?

If you are a current employee of Lumen, you will apply via our internal employee portal. You can access this by logging into SuccessFactors, then clicking on Careers from the drop-down menu. From there, you will be able to search for jobs.

What information should I include on my resume?

We want to hear about your latest accomplishments, your strengths, and how specific skills might be applied to a position at Lumen. Be sure to highlight your accomplishments, not just your duties and always ensure you have updated contact information included.

How do I get started and where do I go to learn more about Lumen’s interview process?

Visit Interviewing at Lumen to learn about each step of the application and interview process with us, from completing the online application to preparing for on-demand video, phone and in-person/virtual interviews.

Can I upload a resume and use my LinkedIn profile?

Yes! Applicants can use LinkedIn as an alternative to uploading a traditional resume during profile creation.

Can I withdraw my application?

Yes. If you change your mind about a particular job, you may withdraw your application at any time by using the link received in the application confirmation email. If you’ve already received a job offer, you can simply decline it.

How can I review or edit my current application?

You can review or edit a current application by clicking the Candidate Profile section in the footer of every career site page or directly here.

Does Lumen use AI or automated interviewing?

For some roles, Lumen does use an online skills-based assessment hosted by our vendor partner Vervoe. The skills-based assessment is designed to give you a chance to show how your skills align with the basic skills needed for success on the job. The system scores your answers based on what Lumen leaders and subject matter experts have identified as a great answer. Lumen’s Talent Acquisition team routinely audits assessments to make sure that the system is accurately scoring candidate responses.

If an assessment is required for a role you will receive additional communication after applying for the requisition with information on how to complete the assessment.

To remain in consideration for these positions, it is recommended that you complete the assessment as soon as possible, but at latest within 3 days of your application date.

How soon will I know if a hiring decision has been made?

Your recruiter can help you understand the specific timeline and next steps for the opening you’ve interviewed for.

How can I send a follow up thank you letter to my Interviewers?

Your recruiter can provide the names and contact information of your interviewers if you’d like to send thank you notes.

Does Lumen use Artificial Intelligence (AI) technology in its selection process?

Yes, we use AI technology at Lumen to enhance our selection process. To learn more about Vervoe and our skills-based assessments, please view Verve's Candidate Help & Support site here.

Does anyone check to make sure this (use of AI tools in the selection process) is fair?

Great question. Because we are a government contractor, and in order to ensure our selection processes do not adversely impact applicants we assess the results annually. New York City requires that results be audited annually and requires the audit results be posted. You can view the current results of that audit here.

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I have submitted applications to multiple reqs, do I need to complete a Vervoe assessment for each one?

Because our Vervoe assessments are skills-based, this means they are tailored to each job and are likely different for each job you apply for. If you apply to a job that uses the same Vervoe skills assessment that you have completed within the last six months, you will not be asked to

complete the assessment again. The system will use your previous score until six months have passed since you last completed the assessment.

I don’t want to record myself answering questions. Do I have to complete Vervoe?

To help drive our commitment to strong, diverse talent, if a Vervoe assessment is assigned to a position, only candidates who complete the Vervoe process will be considered during the hiring process.

Vervoe is only one part of the overall Lumen recruitment process for certain positions, and the assessment is aligned to the core skills required for success in the position as identified by Lumen Leaders. We encourage you to review our Interviewing At Lumen page to help prepare and feel confident in your virtual assessment!

How do I prepare for Vervoe?

You are likely already prepared! Vervoe assesses candidates on the core skills required for success on the job. If you have the skills, you are set!

Keep in mind that the assessment is looking at skills – examples may include decision making, excel, data analysis, and communication. It’s okay if some terminology is unfamiliar to you – think about what the question is asking and what skill you might be showcasing. Use your past experience and do your best!

Want to watch Vervoe in action? Take a look at this help article from the Vervoe team that walks you through the process: What to Expect from your Vervoe Assessment.

Does it hurt my score if I look a certain way, have an accent, or don’t use the time allotted for a question?

No, no, and no! The evaluation of your Vervoe interview is based soley on the content of your responses and if you answered the question that was asked. There is no scoring criteria based on how you look or how you sound.

Does the assessment use facial recognition to score my interview?

No. Facial recognition technology identifies individuals or features of an individual, and Vervoe’s artificial intelligence is not capable of either.

What’s included in a Pre-Employment Check with Lumen?

Background Checks:

Lumen pre-employment screens may include the following:

• Social Security Trace
• Federal Nationwide Search
• Criminal Felony & Misdemeanor Search
• National Criminal Database
• Nationwide Sex Offender Registry
• Education Verification (post-secondary)
• Employment Verification (2 most recent employers within the past 5 years)

Drug Screen

Lumen has identified Covered Positions that require a 4-panel pre-employment drug screen. For Safety Sensitive positions, Lumen follows these guidelines:

• 4-panel drug screens include:
• Amphetamine/Methamphetamine
• Cocaine (COC)
• Morphine/Opiate (MOI)
• Phencyclidine (PCP)

Motor Vehicle Record Checks

Lumen’s motor vehicle record checks include:

• Requires a valid state driver's license and a satisfactory driving record. Examples of unacceptable infractions include, but are not limited to:
  • 3 or more moving violations and/or accidents within the past 3 years
  • DUI, OWI or DWI convictions within the past 5 years
  • License or insurance suspensions, cancellations or withdrawals within the past 5 years

What is E-Verify?

Lumen participates in E-Verify, a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please visit the USCIS E-Verify website.

Is Lumen an Equal Opportunity Employer?

Yes! We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training. You can view the most current equal opportunity is the law poster at EEO is the Law.

I’m interested in working for Lumen, but don’t currently see an open position that I’d like to apply for. How do I proceed?

While the perfect job may not be out there, yet, please join our talent community. As a member of our Talent Community, you can opt in for job alerts where you will receive email alerts when positions in your area of interest are posted. You can also receive news and updates via email to learn more about Lumen happenings. We’d love to stay in touch with you!

Does Lumen offer relocation?

Relocation is determined on a position-by-position basis and may, or may not, be available for the position(s) you have applied to. We encourage you to discuss this during the hiring process.

What benefits does Lumen offer?

The better question is, “What benefits does Lumen NOT offer?” To learn more about our robust benefits, please go to our benefits page. Benefits may vary by location, role, or job status.

Does Lumen hire students, interns, and new graduates?

Yes! Lumen offers many programs tailored to students and recent graduates. Please check out more information on our Early in Career page.

I used to work for Lumen and want to come back! What is the rehire process for a former Lumen employee?

We are thrilled you want to start a new career in a familiar place! We value your previous contributions to the organization as well as the talent and experience other applicants can bring. As such, the application process for a former Lumen employee is the same as for other external candidates.

I’m having a technical issue with my application/Vervoe. How do I get help?

If you are experiencing a technical error with our career site, applying for an open position, or a non-technical Vervoe assessment question, check out our "Contact Us" page.

Someone reached out to me about a Lumen job, but it doesn’t feel right. How can I make sure it’s real?

Lumen is committed to transparency across all areas of business, and that is why we have outlined our recruiting process, provided resources for interviewing, and posted these FAQ documents. Anything that falls outside this process could be a scam.

If you believe you have been contacted by someone outside of Lumen regarding a position with the company, go to our Contact Us page with details about who reached out and what they were asking of you.

How long does Lumen keep my personal data?

Lumen abides by federal regulations when it comes to keeping your personal information.

For most video interviews, we will reuse the results for 12 months. Based on role type, you may be asked to complete an additional video interview within that time frame.

How do I delete my personal data from within my Lumen Careers account?

Click on the “Personal Information” link at the bottom of the Lumen Careers website. Once on this page you will see more information about how your personal information is stored and you can request to view, download or delete your personal information from here.