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CUSTOMER SUCCESS
ACADEMY
Lumen College Connect
Do you thrive on networking, building relationships and all things customer experience? The College Connect- Customer Success Early Career Development Program prepares you for a successful career in business-to-business sales and client support. Partner with our Sales Team eco-system to serve as Lumen ambassadors to our clients.

What is the Customer Success Academy: 

Gain industry knowledge, develop customer experience skills, and build relationships with customers; through trainings, mentorship, on-the-job training and networking with Lumen Leaders. 
Training
10-week immersive training with transition to a Customer Success Advocate role after successful completion of the program. Trainings launch in February and July of each year. 
Three-Year Development
Development program with a focus on career progression supported by, on-going professional development, mentorship and your motivation to succeed.
What You Will Learn
  • Leverage Lumen brand and solutions products to grow revenue and acheive sales
  • Be the face of Lumen, monitoring client partnerships for health, proactively addressing concerns and helping them use our technology to meet their business needs
  • Building effective long term strategic partnerships

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