The world is changing and so are we. We have incorporated video/on-demand interviews into our hiring process for many roles to give our candidates the flexibility to interview from anywhere at any time. On-demand interviewing eliminates the game of “phone tag” and trying to work out a time to interview when you have an already busy schedule. 

One thing you’ll learn about Lumen is that we value diversity and how it makes our organization stronger. If, due to a disability, you require a reasonable accommodation to participate in an interview, please email us.

Introduction to Hirevue


How it works


How to prepare


STARL method


How to get back on track


Tips for success

Ace the technology
  • Be sure to use a compatible device and close all unnecessary browser tabs and applications
         o Android or IOS smartphone or tablet with a front-facing camera
         o Windows computer running Windows 7 or higher with a webcam and microphone
         o Mac with a webcam and microphone
         o It is recommended that you take your interview on Google Chrome
  • Check that your internet connection is stable and strong and that the audio and webcam on your device is working
Ace the approach
  • Approach the on-demand interview the same way you would an in-person interview
  • Be sure you complete the interview in a distraction free environment
  • To demo our video interview process click here.
Receive your video interview
​​​​​​​by text
There are two ways to do this*:
  1. Go here and enter your phone number
  2. Text the word "start" to 47257

*By selecting to opt in, you will receive a text message with your unique link for completing a video interview when you apply to a job that requires a video interview.