Starting a career at Lumen will put you on a career track with a progressive organization who will continue to invest in you to grow your skills and open a world of career opportunities.
With your current skills, Lumen has a technical support training program for you to achieve success.
- Identify service-related needs of customers providing solutions while delivering world-class customer service
- Diagnose and read network, modem and phone functionality issues
- Interface with customers over the phone providing status updates and ensuring service has been restored
- Dispatch technicians for on-site service calls