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TECH SUPPORT
TECHNICIAN
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Big tech for a big career

Starting a career at Lumen will put you on a career track with a progressive organization who will continue to invest in you to grow your skills and open a world of career opportunities.  

With your current skills, Lumen has a technical support training program for you to achieve success.
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  • Identify service-related needs of customers providing solutions while delivering world-class customer service
  • Diagnose and read network, modem and phone functionality issues
  • Interface with customers over the phone providing  status updates and ensuring service has been restored
  • Dispatch technicians for on-site service calls
Big tech benefits
  • Best in class benefits (medical, dental, vision)
  • Paid vacation and holidays
  • Tuition assistance (up to $5,200 per year for full-time employees)
  • 401k savings with company match
  • Fitness reimbursement (up to $300 per year)
  • Wellness rewards (up to $600 self or $1200 per couple)
  • Auto and home insurance discounts
  • Free care.com membership ($125 value plus corporate discounts)
  • Survivor benefit (6 months salary for surviving eligible family members)
  • Eligible for annual short-term incentive bonus

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Would you like to consider the job categories below?

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Education assistance
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401k savings with company match
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Wellness & Fitness Rewards
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Short-term Incentive Bonuses