Tech Support Technician

Starting a career at Lumen will put you on a career track with a progressive organization who will continue to invest in you to grow your skills and open a world of career opportunities.

With your current skills, Lumen has a technical support training program for you to achieve success.

Identify service-related needs of customers providing solutions while delivering world-class customer service
Diagnose and read network, modem and phone functionality issues
Interface with customers over the phone providing status updates and ensuring service has been restored
Dispatch technicians for on-site service calls

Best in class benefits (medical, dental, vision)
Paid vacation and holidays
Tuition assistance (up to $5,200 per year for full-time employees)
401k savings with company match
Fitness reimbursement (up to $300 per year)
Wellness rewards (up to $600 self or $1200 per couple)
Auto and home insurance discounts
Free care.com membership ($125 value plus corporate discounts)
Survivor benefit (6 months salary for surviving eligible family members)
Eligible for annual short-term incentive bonus

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